AN ASSESSMENT OF THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON SERVICE DELIVERY: A STUDY OF KADUNA NORTH LOCAL GOVERNMENT AREA

The study assess the Impact of Human Resource Management on Service Delivery”. A Study of Kaduna North Local Government Area Kaduna. The study used descriptive survey design. The sample size for the study was one hundred and seventy five (175) employees selected through simple random sampling techniques. The main instrument for this study was the questionnaire to generate responses from the respondents. The data collected were subjected to statistical analysis using frequency and percentage to find the answer to the research questions while chi-square statistic was used to test the hypothesis formulated. It was found out that recruitment and selection processes has a significant impact on service delivery in Kaduna North Local Government. However, concerns around the performance appraisal and reward systems suggest areas for improvement. These findings align with and expand upon existing research, confirming the critical role that transparent HR practices play in organizational effectiveness The study concludes that while Kaduna North Local Government human resource management practices particularly in recruitment, selection, and training are largely perceived positively, there are areas for improvement, particularly regarding the performance appraisal and reward systems. Most employees believe these HR practices positively influence service delivery, but the dissatisfaction with performance appraisals and the disconnect between rewards and performance highlight areas that require further attention.