IMPACT OF AUTOMATED TELLER MACHINE (ATM) ON THE FINANCIAL PERFORMANCE OF DEPOSIT MONEY BANKS, A CASE STUDY OF FIRST BANK NIGERIA PLC, KABUGA BRANCH, KANO

ABSTRACT Information and Communication Technology (ICT) has increasingly stimulated expansion of the banking networks and range of the offered services during recent years. All banking services, such as electronic payments, loans, deposits, or securities have become heavily dependable on information and telecommunication technology. Therefore, the study examined the impact of automated teller machine (ATM) on the financial performance of Deposit Money Banks with reference to First Bank Nigeria Plc, Kabuga Branch, Kano. The study employed only primary method of data collection through questionnaire. The primary data was selected with the use of simple random sampling techniques to select 47 staff of First Bank Nigeria Plc, Kabuga Branch, Kano as sample size for the study. Questionnaire was the major instrument used for data collection while tabulation and simple percentage was used to analyze the data. The findings of the study revealed that, the application of Automated Teller Machine (ATM) and mobile banking has impacted positively on the customer base of the bank and by so doing gives the bank a competitive edge over its competitors. It has drastically reduced the running cost and expenses incurred by the bank. This leads to a resultant increase in the bank revenue. It ushered in a swift response in service delivery. It eases and provides various sources of acquiring information in the bank. The study recommends among others that, there is need for regular training and retraining to the bankers from time to time to keep them abreast of the current innovations in the use of Automated Teller Machine (ATM) and mobile banking tools. This will enhance their efficiency and quality of services delivery that will ensure customers retention and productivity, which will translate to the bank profitability.