IMPACT OF STAFF WELFARE ON THE PRODUCTIVITY OF WORKERS AT AMINU KANO TEACHING HOSPITAL, KANO

Abstract This study examines the influence of effective personnel management practices on organizational performance, using the Kano State Office of the Head of Civil Service as a case study. The research addresses the growing need to understand how strategic human resource practices impact institutional efficiency, staff productivity, and service delivery in public sector organizations. Specifically, it investigates key personnel management practices — including recruitment and selection, training and development, performance appraisal, employee motivation, and staff welfare — and assesses their relationship with organizational performance indicators such as service quality, operational efficiency, and employee satisfaction. A descriptive survey research design was adopted, with questionnaires administered to a purposively selected sample of civil servants from various departments within the Office of the Head of Civil Service. Data collected were analyzed using descriptive statistics and inferential tools to test the stated hypotheses. Findings reveal that effective personnel management practices significantly influence organizational performance. In particular, transparent recruitment and selection processes, regular training and development programs, and fair performance appraisal systems were found to enhance productivity and improve staff morale. The study further shows that motivated and well-managed personnel contribute positively to achieving organizational goals. Based on the findings, the study recommends that management should institutionalize continuous capacity building, adopt merit-based personnel policies, and strengthen performance appraisal systems to sustain high organizational performance. The research contributes empirical evidence to public administration literature and offers practical insights for policy makers seeking to enhance performance in civil service organizations.