CASHLESS POLICY IMPLEMENTATION AND BANKING SERVICES IN DEPOSIT MONEY BANKS IN IKOT EKPENE

Student: Mfon Sunday Okwong
Supervisor: Mr Akaninyene Akang
HOD: Dr Robson Nseobot
Department of Business Administration and Management
School of Business and Management
AKWA-IBOM STATE POLYTECHNIC (IEI), IKOT-OSURUA, AKWA IBOM STATE

Abstract

This research was on Cashless Policy Implementation And Banking Services In Deposit Money Banks Ikot Ekpene (A Case Study Of Selected Money Deposit Banks In Ikot Ekpene). To accomplish the research objective, the study adopted the survey research design while the Taro Yamane Formula was used to select fifty (50) respondents as the sample size for the study. An instrument of the study was a self-developed questionnaire and the forms were personally administered. Research questions and Hypotheses were formulated to guide the study and data were analyzed using the simple percentages and chi-square (χ2) statistical tool. The study revealed that there is significant impact of Automated Teller Machine (ATM) transactions on Banking Services in Deposit Money Banks; there is significant impact of Online Money Payment (OMP) on Banking Services in Deposit Money Banks; there is significant impact of Mobile Money Transfers (MMT) on Banking Services in Deposit Money Banks and there is significant effect of quality improvement on the performance of manufacturing organizations. Hence, it was recommended that there should be education and awareness on the benefits of automated teller machine, point of sales, and internet banking as enhancers of cashless policy in Nigeria and board of directors should place more emphasis on the events that will improve the Automated Teller Machine services of their businesses in order to increase their revenue.

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