THE EFFECTS OF TOTAL QUALITY CONTROL (TQC) ON EMPLOYEES’ PRODUCTIVITY

ABSTRACT In today’s global competitive market place, customer demands are forever increasing, as they require improved quality of product and services. In most markets, there is an increasing demand for the supply of products and services that are competitively and qualitatively priced. Therefore, this study examined the effect of total quality control (TQC) on employees’ performance of BUA Flour Mills Plc, Kano. The study employs only primary method of data collection with 86 staff of BUA Flour Mills Plc, Kano selected from total population of using Krejcie and Morgan (1970) table as sample size for the study. The study uses survey approach through cross sectional design. Five points likert scale questionnaire ranging from strongly disagree to strongly agree was used to analyze the data using SPSS version 23. The findings of the study revealed that, total quality control notable amongst them were; lack of modern equipment, lack of diversification of key portfolio in other to spread the overhead cost, high cost of production, lack of trust amongst staff to improve team work. In all the study established the fact that if total quality control practices are employed effectively in the organization, it could improve upon organizational performance. The study recommended among others that, the central feature of total quality control that needs to be emphasized is the idea of organizational culture being grafted onto management theory and practice.