IMPACT OF INFORMATION TECHNOLOGY ON BANK OPERATION IN NIGERIA. ( A CASE OF UBA BANK OFFA, KWARA STATE)

As Information Technology is vital in banking today, it becomes imperative for banks to realize its impact on operational performance in order to justify capital investments. The objective of this work is to examine how the adoption of Information Technology affects the operations of UBA bank Offa in terms of effectiveness, efficiency, competitiveness, customer base and globalization of the bank. The research methodology involved reviewing the existing network design of the investigating bank and comparing it with the proposed network design solution. The design adopted the entire population. Population of the study comprised of five banks, randomly selected in Offa. A total sample size of 150 was adopted for this research. A sample of 50 was drawn from each of the three banks which each sample comprised of 20 junior staff, 15 senior staff, 10 customers and 5 management staff. The study recommends that every bank in Nigeria should not only invest heavily on IT especially the POS, but should distribute same to business outlets where business owners and customers will have access to smooth and hassle free transactions.