THE IMPACT OF E- GOVERNANCE ON SERVICE DELIVERY IN ADEKUNLE AJASIN UNIVERSITY AKUNGBA -AKOKO ONDO STATE, NIGERIA
Abstract
The effectiveness of tertiary institutions like Adekunle Ajasin University depends on the successful implementation of e-governance, leveraging digital technologies to enhance efficiency, transparency, and service delivery. This study evaluates the impact of e-governance on service delivery in Adekunle Ajasin University, Akungba-Akoko, Ondo State. The objectives of the study are to assess the relationship between e-governance and service delivery efficiency, determine the role of management support in the successful implementation of e-governance initiatives for service delivery, investigate the impact of e-governance on service delivery, examine the factors militating against the successful implementation of e-governance, and propose strategies for improvement. A mixed-methods approach was employed, combining quantitative and qualitative data collection methods. A structured questionnaire was administered to a sample of 328 respondents drawn from a population of 1813. Findings reveal that e-governance has positively impacted service delivery by enhancing efficiency, accessibility, and transparency. Management support plays a vital role in the successful implementation of e-governance initiatives for service delivery in the Institution. This study concludes that effective e-governance implementation enhances service delivery, recommending investments in digital infrastructure and continuous evaluation of e-governance systems.
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