DESIGN AND IMPLEMENTATION OF CUSTOMER CHURN MANAGEMENT SYSTEM FOR BUSINESS ENTERPRISE
Abstract
This research work is focused on “design and implementation of customer churn management system for business enterprise”. Churn Model system for business enterprise is a centralize database application with the platforms that is used to ensure that business owners and attendants can manage, monitor and bill the daily sales of goods items to customers coming to the shop. The problem of the current system include time delay in processing the records of purchased goods, absence of good storage system for files and record and poor accounting and inventory management procedures of sold goods. The benefits of the proposed system are proper financial account will be made available by the system, it would help to keep inventory of the total stock or product available in shops and it would help to improve account received and cash management. The methods of data collection used were fact finding, interview and observation. Object Oriented Analysis design Methodology (OOADM) which gave clearer and direct pattern of solving existing problems and implementing the result were used as the software engineering methodology while Visual Basic.Net was used as the programming language for coding of the modules of the design.
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