THE EFFECT OF TRAINING ON WORKERS PERFORMANCE IN PUBLIC ORGANIZATION: A CASE STUDY OF THE OFFICE OF HEAD OF SERVICE

he quality of human resources is a critical asset for any organization. In the public sector, training is an essential tool for bridging the gap between actual and desired performance. This study investigates the impact of training on employee performance within the Office of the Head of Service, a focal point for civil service administration and productivity. oapub.org oapub.org +4 Methodology: The study adopts a descriptive research design, utilizing both qualitative and quantitative data collection methods. Data was primarily gathered through structured questionnaires administered to a sampled population of staff. Statistical tools such as Chi-square analysis or Pearson Correlation were employed via SPSS to test the formulated hypotheses and determine the significance of the relationship between training and performance. ResearchGate ResearchGate +4 Findings: The research reveals a significant positive relationship between effective training programs and worker performance. Specifically, training improves job knowledge, enhances productivity, and boosts employee morale. However, the study also identifies critical challenges in the Nigerian public sector, including poor funding, inefficient trainers, outdated curricula, and a lack of systematic training needs assessment. In some instances, the impact of these programs is hindered by irregular attendance and a lack of modern facilities. Taylor & Francis Online Taylor & Francis Online +5 Conclusion and Recommendations: The study concludes that while training is imperative for organizational efficiency, its success depends on effective implementation and institutional support. It is recommended that the Office of the Head of Service