INFORMATION COMMUNICATION TECHNOLOGY AND BANKING PERFORMANCE IN NIGERIA (A CASE STUDY OF FIRST BANK PLC, IKOT EKPENE)
Abstract
This study was carried out to examine Information Communication Technology and Banking Performance in Nigeria using First Bank Plc, Ikot Ekpene as case study. In order to achieve the objectives of the study, a survey research design was adopted and Taro Yamane formula was used to determine a sample size of fifty (50) respondents from a population of fifty-seven (57) for the study. Instrument for the study was a self-developed questionnaire which was personally administered. Hypothesis were formulated to guide the study and data were analyzed using simple percentages and chi-square (χ²) statistical tool. Data analysis revealed that; there is a significant effect of computing on banking performance; there is a significant effect of content on banking performance; there is a significant effect of communication on banking performance; there is a significant effect of human capital on banking performance. Hence, the researcher therefore recommended among others that banks should invest in cutting-edge computing infrastructure, such as advanced software systems and high-capacity servers, to improve the efficiency and accuracy of banking operations. Also, banks should allocate resources toward continuous employee training and development to enhance ICT skills and adaptability.
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