INFORMATION AND COMMUNICATION TECHNOLOGY AND ITS IMPACT ON PUBLIC SECTOR PRODUCTIVITY

This study examined the impact of Information and Communication Technology (ICT) adoption on public sector productivity, using Adekunle Ajasin University, Akungba Akoko as a case study. Recognizing ICT as a catalyst for rapid national development, the research explored the extent of ICT adoption, its effects on institutional productivity, and the challenges hindering its implementation. A survey research design was adopted, using stratified and purposive sampling techniques to collect primary data from 28 staff members across departments. Data were gathered through structured questionnaires and interviews and analyzed using simple percentages and chi-square tests at a 0.05 significance level. Findings showed that ICT adoption significantly enhances productivity at Adekunle Ajasin University. Respondents reported improvements in efficiency, time savings, error reduction, and job performance. The chi-square test confirmed a statistically significant positive relationship between ICT adoption and organizational productivity, leading to the rejection of the null hypothesis. However, major challenges identified include inadequate funding, insufficient manpower training, fear of system downtime, and high maintenance costs. Despite these constraints, most respondents agreed that ICT has positively transformed their work processes and improved service delivery. The study concludes that ICT adoption is a vital driver of public sector productivity but requires sustained investment, capacity building, and supportive policies to maximize its benefits. It recommends increased budgetary allocation for ICT infrastructure, regular training for staff, stronger data security measures, and institutional reforms to address systemic barriers to digital transformation.