EFFECT OF CONFLICT MANAGEMENT ON EMPLOYEES AND MANAGEMENT RELATIONS: A CASE STUDY OF UNION BANK PLC

ABSTRACT The study investigated the Effect of conflict Management on Employees and Management Relations. The specific objectives are:1. To identify the impact of conflict on the employer/employee relationship 2. To examine how conflict affects employees of the bank3. To investigate how conflict management technique affect employee relations. Three research questions were formulated which is in alignment with the objectives of the study. Survey research design was used for the study. The target population of 155 of the employees of the local government Council. A sample size of 112 was obtained using Taro Yamane formula, data were collected from both primary and secondary sources. Questionnaire of likert type was used for the study Three hypotheses were formulated andtested using chi-square statistical tool for data analysis and the following were the findings:1.Conflict impacts negatively on the employer-employee relationship in the bank 2.Conflict affects the employees of the bank 3.Conflict management technique affects employee relations The study conclude In light of the prevailing findings of this study, the researchers concluded that Conflict management affects Employee -Management Relations. In line with the findings above, the following recommendations were made:1.Training of employees in conflict management techniques is advocated as it will help employees to understand that conflicts when handled effectively can lead to improved relationship 2.Management of the bank is advised to enhance their communication with their employees, by building teams in the work place, which can foster good interpersonal relationships amongst them devoid of conflicts and this invariably will enhance productivity and cleanup work environment toxicity.3.Management should constantly review their conflict management technique (s) from time to time to make it more robust and effective in view of the dynamic nature of the business environment occasioned by: Globalization, Technology , Lifestyle (Taste and Preference)etc. This no doubt will make the work place safe for the prosperity of the bank and the employees as well.