IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY ON SECRETARIES’ PERFORMANCE IN AN ORGANIZATION

The information and communication technology in the 21st century has revolutionized all Professions worldwide including the secretarial practice. Agbatogu, (2017) says that technology has been a significant tool in almost all human endeavours. Jaiyeola (2017) argues that ICT is like an engine that could be used in so many ways, the same engine that makes the aircraft to move, could make a conveyor to convey finished product from production line to the storage location, the same could be used for automobile, grinding machine, etc. Adedoyin (2015), Appah and Emeh (2016) argue that information technology has affected every profession in the last twenty years. The secretarial profession is not left out in these profound changes to business and methods of communications. Technology is providing the tools that are revolutionalizing the role of secretarial professionals from that of information recorders to business strategists making them much more critical to the success of an enterprise Jaiyeola (2017). According to Uzoka (2019), information technology is the harnessing of electronic technology in its various forms to improve the operations and profitability of the business as a whole. It provides significant improvement with facilities such as word processing, communication facilities in the form of electronic mail, databases in relation to filling and data retrieval. Such advances improve business efficiency, eliminating unnecessary delays in communication between routine filling.