THE ROLE OF HUMAN RESOURCE MANAGEMENT IN PUBLIC SECTOR PERFORMANCE: A CASE STUDY OF KANO STATE OFFICE OF HEAD OF SERVICE 2020 – 2024.
Abstract
Undoubtedly, human resources in most of the organizations are not up to expectation. The frequent
alleged lopsided recruitments, promotions, appointments and retirement in the public sector
organizations have always raised alarm. This brought to the fore the need to provide empirical
evidence on the role of human resource management in public sector. Kano State office of head of
service has been used as the basis of this study. The primary objective of the study is to find out
the process of human resources management in Kano State Office of Head of Service. Data for the
study were from the both primary and secondary sources. The primary data was generated through
questionnaire administered to the staff of the office of head of service. Preliminary analysis was
conducted using descriptive statistics where frequency distribution and percentage has been used.
The findings from the study revealed that There is existence of some element of bias with regard
to employees training and performance appraisal and this in turn hinder effective management of
public workers especially in the process of improving their skills. Secondly, enough funds are not
release, which can help the Kano State office of head of service to send their staff for training in
order to develop the capacity and ability of their employees and potentials human resources. It was
recommended that there should be the need for the management of Kano State office of head of
service to be free from bias and avoid all other unnecessary restriction placed on employees for
going on training. There should be the need for the organization to introduce new ways of reward
system and incentives to deal with the different type of people.
Keywords: Human Resources, Management, Public Sector, Training, Performance
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