OFFICE MANAGEMENT SKILLS REQUIRED FOR SECRETARY JOB PERFORMANCE IN THE PRIVATE SECTOR: A CASE STUDY OF INTERNATIONAL INSTITUTE OF TROPICAL AGRICULTURE, IBADAN, OYO STATE
Abstract
This study investigates the office management skills required for effective job performance of secretaries in the private sector, using the International Institute of Tropical Agriculture, Ibadan as a case study. The research focuses on key skills such as communication, time management, information technology, and organizational abilities. A survey research design was adopted, and data were collected through questionnaires administered to secretaries and administrative staff. Findings reveal that office management skills significantly influence job performance, with ICT competence and communication skills being the most critical. However, challenges such as inadequate training and limited access to modern tools were identified. The study concludes that developing office management skills is essential for improving secretary performance in the private sector.
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