DEVELOPMENT OF A CHATBOT FOR CUSTOMERS SERVICE AUTOMATION USING NLP
Abstract
ABSTRACT
This project focuses on the development of a chatbot for customer service automation using Natural Language Processing (NLP). The chatbot is designed to interact with users in natural language, understand customer inquiries, and provide accurate and timely responses without human intervention. By applying NLP techniques such as text preprocessing, intent recognition, and response generation, the system is able to handle frequently asked questions and basic customer support tasks efficiently. The chatbot helps reduce response time, improve customer satisfaction, and minimize operational costs for organizations. The proposed system demonstrates how AI-powered chatbots can enhance customer service delivery by offering scalable and continuous support.
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