EVALUATING THE IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY ON SERVICE DELIVERY IN NIGERIA
Abstract
The study concludes that Information and Communication Technology is an indispensable and
powerful tool for advancing service delivery in Nigeria. Its integration has demonstrably led to faster, more accessible, and more accountable services. However, the transformative potential of ICT is
currently underutilized due to a combination of infrastructural deficits, human capacity gaps, and
financial constraints. For Nigeria to fully harness the dividends of its digital investments, a holistic
and concerted effort aimed at addressing these foundational barriers is not just recommended, but
essential.
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