THE ROLE OF TECHNOLOGY IN ENHANCING GUEST EXPERIENCE IN STANDARD HOTELS IN NIGERIA
Abstract
Abstract
This project work is aimed to examine the role of technology in enhancing guest experience in standard hotels in Nigeria. In achieving the aim of this research, specific objectives were utilized: to identify the technological tools used in hotel industries in Nigeria; to evaluate the impact of technology on guest in hotel industries in Nigeria; to determine the challenges of adopting technology in hotel industries in Nigeria. The instruments used in collection of data for this work are: personal observation, interview and structured questionnaire. A total number of 120 questionnaire were administered of which 107 were correctly filled and returned. The data collected were analyzed using chi-square. The analysis has revealed that Since x2 calculated (33.0) is greater than the critical value T-calculated (3.815), therefore the null hypothesis should be rejected and the alternative hypothesis should be accepted by concluding that there is a positive significant effect on the technological tools used in hotel industries in Nigeria. From the findings conclusion and recommendation were made that in order to enhance the level of technological service in the hotel adequate Internet devices (moderm and wifi) needs to be installed for effective internet connectivity for the sending and receiving of information. The management of the hotel should provide more of Artificial Intelligence devices that will help in service delivery such as food saving, voice welcoming audio and others.
Key words: Technology, Enhancing, Guest, Experience, Standard & Hotels
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