COMMUNICATION SKILLS NEEDED BY SECRETARIAL WORKERS FOR INDUSTRIAL HARMONY IN THE PUBLIC SECTOR (CASE STUDY OF OSUN STATE MINISTRIES OF HEALTH AND EDUCATION, ABEERE, OSOGBO, OSUN STATE)
Abstract
This research work was focused on "communication skills needed by secretarial workers for industrial harmony in the public sector". Case study of Osun State Ministries of Health and Education, Abeere, Osogbo, Osun State. Descriptive survey research design was used for the study. The population for the study comprised thirty (30) secretarial workers from the case study. No sample was drawn. Four (4) research questions guided the study: (1) What are the verbal communication skills needed by secretarial workers for industrial harmony in the public sector? (2) What are the non-verbal communication skills needed by secretarial workers for industrial harmony in the public sector? (3) What are the listening skills needed by secretarial workers for industrial harmony in the public sector? Questionnaire was used as the instrument for data collection from the respondents. Data collected was analysed using simple mean method. Based on the findings, the study concluded that verbal, non-verbal and listening communication skills are important and highly needed by secretarial workers for industrial harmony in the public sector. It then recommended that organization should intensify training and development to enhance secretaries' efficiency and productivity.
Full-Text Access Notice
In accordance with the NERD Policy on promoting peer-reviewed publication, public access to the full text of a project, thesis or dissertation is restricted for three years, allowing the author and supervisors sufficient time to pursue peer-reviewed publication.
During this period, researchers with legitimate academic or research purposes may request authorisation directly from the author to enable NERD to release the indexed full texts of the work using the form below.