IMPACT OF BUREAUCRACY ON PUBLIC SERVICE DELIVERY IN NIGERIA. A STUDY OF KASUPDA KADUNA STATE

The study assessed the Impact of Bureaucracy on Public Service Delivery in Nigeria. A Study of KASUPDA Kaduna State. The main problem of the study is due to the general inefficiency, ineffectiveness and poor service delivery in the Nigerian public service result from inadequate recruitment and selection procedures and practices in the employment of manpower and lack of clear human resource objectives. Also, issues such as excessive bureaucracy, political interference, corruption, poor working conditions, poor work ethics, outdated and outmoded systems, procedures and practices among others, conspire to impact adversely on service delivery by public sector organizations. The objectives of the study are to examine Impact of Bureaucracy on Public Service Delivery in Nigeria. A Study of KASUPDA Kaduna State. The study used a quantitative research method with questionnaire as primary source of data. Data were collected by the researcher with the help of trained research assistants from the study area. Data collected were statistically analyzed using percentages frequency tables to obtain differences in responses of the subjects while chi square was used to test the one null hypothesis at 0.05 significance level. The findings of the study show that some employees do leave their work premises at inappropriate time without prior permission or notice from their superior. There is no proper attention on the staff that do leave work before time in order to add to the sectors productivity. The study recommends that the government at the federal, state and local levels should provide a living wage that takes care of any inflationary effects on the cost of living. The minimum wage should be constantly reviewed to reflect the dynamic and prevalent cost of living in the country. The idea of waiting for workers unions to threaten the peace of the country before taking actions is uncalled -for.