INFLUENCE OF REWARD SYSTEM ON THE SERVICE DELIVERY OF WORKERS IN AN ORGANIZATION
Abstract
Abstract
This study examined the influence of reward system on the service delivery in an organization. The study adopted a survey research design. The population of this study comprised all Five Hundred And Thirty Eight (538) employees in six (6) departments in International Brewery Nigeria Limited, Omi-Asoro, Ilesa, Osun State. Structured questionnaire was designed and used to gather data from the respondents of the study. The data gathered was analyzed using simple percentage and frequencies and the results were presented in tables. Findings of the study revealed that reward system program improve employees' knowledge, skills and experience, help employees' in develop new ideas to organization, assist employees in reactive workforces, improves employee career. Also, there is relationship impact between reward systems of employees and worker's morale towards organization service delivery. Furthermore, it was found that regularly reward system with money, materials and recognition is positively correlated with organizational service delivery. The study concluded that reward system has a great positive influence on the service delivery in International Brewery Nigeria Limited, Omi-Asoro, Ilesa, Osun State. The study recommended among other things that employees should be adequately be given rewards in the organization to enable effective and efficient delivery of their services.
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