USER PERCEPTION AND SATISFACTION WITH ELECTRONIC INFORMATION RESOURCES IN BAYERO UNIVERSITY LIBRARY KANO: A CASE STUDY OF BAYERO UNIVERSITY LIBRARY

ABSTRACT This research project titled user perception and satisfaction with electronic information resources in bayero university library kano, was conducted to determine the perception and satisfaction of users with electronic information resources in Bayero University Library kano. . A sample of 371 questionnaires were used to obtain data from the respondents. Survey research design with the aids of frequency and percentage was used to extract information from the data collection. Finding of the study revealed that 45% of the users are aware of the availability of electronic information resources in Bayero University Library, 50% frequently use electronic information resources for academic purposes, 46% agreed that the electronic resources meet their academic needs. However, among all the noted challenges, Lack of awareness for electronic resources has the most highest percentage 43%, difficulty in finding relevant electronic resources 42%, Inadequate training on electronic resources affects my usage 41%, Limited internet access and use of electronic resources 40%, while Technical issues e.g., login problems, slow systems has 39%. The study then recommends for implementation of more targeted awareness campaigns, including workshops, posters, The library should integrate EIR usage into academic coursework by collaborating with faculty to ensure students are encouraged to utilize these resources regularly, Personalized assistance and digital literacy training should be provided to enhance user experience and foster positive perceptions of EIRs, The library should improve system speed, enhance navigation tools, and ensure minimal downtime to facilitate seamless access and increase user satisfaction, The university should invest in better internet infrastructure and provide on-demand technical support to address access challenges and improve resource utilization.