ASSESSMENT OF SERVICE CHARGE ADMINISTRATION ON RESIDENTIAL PROPERTIES IN KANO METROPOLIS

ABSTRACT Service charge plays a crucial role in ensuring the smooth operation and maintenance of properties. It has being cited as one of the sources of conflicts between landlords and tenants. This research investigates the administration of service charges on residential properties in Kano Metropolis. The study aims at improving service charge administration on residential properties within Kano metropolis with a view to improving the understanding of the residential property market. The study adopted a quantitative research design. The population for the study chosen through purposive sampling survey. Data were collected through questionnaires distributed to both property managers/estate surveyors across various neighborhoods in Kano. The findings of the research revealed that gender disparities exist amongst practicing professionals, gated flats as the prevailing property type and a service delivery structure that prioritizes security. Furthermore, the research highlights the preference for variable service charges. Implementation and payment related issues as the major challenges encountered and were discovered to have high to moderate significance. The study Recommendations include promotion of gender inclusivity, implementation of regular audits of service charge expenditures and establishing a feedback mechanism for residents to voice concerns. This study contributes to the broader discourse on urban property management in Nigeria by providing insights that can inform policy reforms aimed at improving residential living conditions in Kano Metropolis.