ASSESSMENT OF THE EFFECTS OF MANAGERS LEADERSHIP STYLE ON SECRETARIES’ PERFORMANCE (A CASE STUDY OF SOME SELECTED ORGANIZATION IN ZARIA)

Student: Susan Dakar Patrick
Supervisor: Mrs Ladidi S. Simon
Co-Supervisor: Mr Abubakar Kabir
HOD: Mr Abubakar Kabir
Department of Office Technology and Management
Management Science
Nuhu Bamalli Polytechnic, Zaria, Kaduna State

Abstract

ABSTRACT This research project titled "An Assessment on the Effects of Managers' Leadership Style on Secretaries' Performance (A Case Study of the Nigeria Military School, Zaria)" critically examines how various leadership styles adopted by managers influence the productivity and effectiveness of secretarial staff. The study highlights the relationship between leadership behavior — including autocratic, democratic, and laissez-faire styles — and secretaries' job satisfaction, efficiency, and commitment. Five objectives and five research questions were use to guide the research. A descriptive survey method was used. The population of the study was 65 and the same number was used as the sample for the study. The data was collected through structured questionnaires and administered to secretaries at the Nigeria Military School, Zaria and ABU, Zaria Analysis of the responses was made using simple percentages and frequency tables revealed that leadership style significantly impacts the motivation, morale, and overall performance of secretarial personnel. Findings indicate that democratic leadership styles tend to enhance secretaries’ performance, while autocratic leadership often results in reduced job satisfaction. Based on these findings, the study recommends that managers adopt more participative and supportive leadership approaches to foster a more productive and motivated workforce. This research contributes valuable insights for both academic study and practical application in organizational management, particularly within educational and military institutions.

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