EFFECT OF WORKERS’ EMOTIONAL STATE ON ORGANISATIONAL PERFORMANCE: A STUDY OF MTN KADUNA BRANCH

Although previous studies have linked emotional state of workers performance, the method use is a primary research where the descriptive cross-sectional study was conducted in MTN Nigeria, kaduna office. A population of 567 was used from which 136 sample was drawn. Data were collected using questionnaire; The findings revealed that the effect of emotional state on job performance was positive with the variables used. the following recommendations are hereby suggested: Since it was found that there is a positive relationship between employee’s self-awareness and organizational performance, the management of companies are advised to hire employees are likely to become linked to the organization. Before they hire workers, they will have to look for congruence between the individual’s values and goals and the organization’s values and goals. Values alignment and identification is central to every conceptualization of self-awareness. The management of the organization must exhibit a high level of emotional intelligence, because employees are likely to achieve the organisational goals if their level of intelligence is high.