IMPACT OF GOOD LABOUR RELATIONSHIP ON PRODUCTIVITY IN RHE HOSPITALITY INDUSSTRY (A CASE STUDY OF OCHACHO HOTELS OTUKPO)
Abstract
A study was under taken to ascertain the impact of good labour relationship on productivity in the hospitality indusstry using Ochacho hotel Otukpo as a case study. The descriptive survey method was adopted. Data generated through the administration of structured questionnaires were analysed by simple percerntage. It shown by by most (90 %) of the respondents that good labour relations impact on productivity positively. Majority (all together 75%) of the respondents, represented by 75 % express satisfaction with the process of conflict resolution by the organization. Most of the respondents (all together 80 %) accepted that they are satisfied with their current job. About 80 % of the respondents considered the performance recognition and reward system to be fair and good.
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