THE IMPACT OF STAFF TRAINING TOWARDS EMPLOYEE PERFORMANCE IN HOTEL INDUSTRY.

ABSTRACT The quality of human resource is an asset to any organization and as a result training has become an issue that has to be faced by every organization. The amount, and quality of training carried out varies enormously from organization to organization due to factors such as the degree of external change, for instance, new markets or new processes, the adaptability of existing workforce and importantly the extent to which the organization supports the idea of internal career development. Most organizations meet their needs for training in an impromptu and haphazard way while others set about identifying their training needs, then design training activities in a rational manner and finally assess the results of training. This study, therefore, sought to determine the impact of training and development on employee performance in Chilla Luxury Suit. The study assessed the training and development process of Chilla Luxury Suit and whether training has improved employee performance. A questionnaire was designed using structured questions to collect primary data from employees of Chilla Luxury Suit. The findings of this research indicated that the various training undergone in Chilla Luxury Suit has impact on employee performance but the management needs to look into the training package. Most of the employees were of the view that training and development were effective tools for both personal and organizational success. Results of analysis of the data collected show that various training conducted in Chilla Luxury Suit has impact on the employees.