IMPACT OF E-BANKING ON CUSTOMERS SATISFACTION (A CASE STUDY OF FIRST BANK OF NIGERIA PLC ZARIA)
Abstract
ABSTRACT
This project is designed to genuine the Impact of E-banking on profitability of money
deposit banks” A case study of First Bank of Nigeria PLC. The main objective of the
study is to assess the impact of E-banking on Customer’s Satisfaction. The
explanatory method was used in this project and data were collected by means of
questionnaire, personal interview and personal observation find made revealed that
E-banking satisfied customer through the use of online fund transfer, and that First
Bank satisfied it’s customer through Automated Teller Machine (ATM) the researcher
therefore recommends that First Bank of Nigeria (FBN) should train and retain computer operator, and also banking system should be managed by competent operation to satisfy its customer.
Full-Text Access Notice
In accordance with the NERD Policy on promoting peer-reviewed publication, public access to the full text of a project, thesis or dissertation is restricted for three years, allowing the author and supervisors sufficient time to pursue peer-reviewed publication.
During this period, researchers with legitimate academic or research purposes may request authorisation directly from the author to enable NERD to release the indexed full texts of the work using the form below.