EFFECT OF ORGANIZATIONAL SUPPORT ON EMPLOYEE JOB PERFORMANCE (A STUDY OF NESTLE NIGERIA PLC, LAGOS)
Abstract
This study examined the effect of organizational support on employee job performance, using Nestlé Nigeria Plc, Lagos, as a case study. The study was motivated by the need to understand how organizational support practices influence employees' effectiveness, productivity, and overall job performance in a competitive business environment. The specific objectives were to examine the effects of employee recognition, training and development, employee welfare, and management support on employee job performance.
A descriptive survey research design was adopted for the study. Data were collected through the administration of structured questionnaires to employees of Nestlé Nigeria Plc, Lagos. The collected data were analyzed using descriptive statistics such as frequencies, percentages, mean scores, and inferential statistical techniques to test the formulated hypotheses.
The findings revealed that organizational support has a significant positive effect on employee job performance. Specifically, employee recognition, training and development opportunities, welfare programs, and management support were found to enhance employees' motivation, commitment, and productivity. The study further established that employees who perceive a high level of organizational support tend to demonstrate better job performance than those who perceive low organizational support.
The study concluded that organizational support is a critical factor in improving employee job performance and organizational effectiveness. It recommended that management should strengthen employee support initiatives by providing adequate recognition, continuous training opportunities, improved welfare packages, and effective supervisory support to enhance employee performance and achieve organizational goals.
Keywords: Organizational Support, Employee Job Performance, Employee Recognition, Training and Development, Employee Welfare, Management Support, Nestlé Nigeria Plc.
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