EFFECT OF PERFORMANCE APPRAISAL ON EMPLOYEE JOB SATISFACTION: A STUDY OF THE OFFICE OF THE HEAD OF SERVICE, KANO STATE
Abstract
Abstract
This study examined the effect of performance appraisal on employees’ job satisfaction in the
Office of the Head of Service, Kano State. Performance appraisal is an important human resource
management practice used to evaluate employee performance, provide feedback, and support
administrative decisions, while job satisfaction reflects employees’ positive feelings toward their
work and organizational environment. The study adopted a survey research design, and data were
collected through structured questionnaires administered to staff of the Office of the Head of
Service. Descriptive statistics and regression analysis were used to analyze the data and test the
research hypotheses. The findings revealed that performance appraisal practices — particularly
appraisal fairness, feedback quality, and employee participation in the appraisal process — have
a significant positive effect on employees’ job satisfaction. The study concluded that an effective,
transparent, and participatory performance appraisal system enhances employees’ morale,
motivation, and overall satisfaction with their jobs. The study recommended that management of
the Office of the Head of Service, Kano State, should ensure regular performance evaluation,
provide constructive feedback, and maintain fairness and objectivity in the appraisal process to
improve employee job satisfaction and organizational effectiveness.
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