AN APPRAISAL OF USER SATISFACTION OF LIBRARY RESOURCES IN UNIVERSITY LIBRARY AMONG UNDERGRADUATES. (A CASE STUDY OF FUDMA LIBRARY)
Abstract
This study examines the user satisfaction of information resources among undergraduate students in Federal university Dutsin-ma Katsina state. The purpose of this appraisal is to understand how undergraduate students perceive and interact with the library's resources, and facilities. The researchers used surveys and interviews method, in conducting the study. The population of the study comprise 1,269 students, sample of 292 students was selected using simple random sampling techniques, the study revealed that many of the students agreed that current status of information resources in their school contributed to the academic success, students also reported that information resources are helpful in improving the academic performance. The study identify areas of strength and areas for improvement in order to enhance the overall user experience. The findings from this study provide valuable insights for library administrators and staff to better cater to the needs of undergraduate students and ultimately improve user satisfaction.
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