ACADEMIC STAFF ATTITUDE AND LABOUR UNION PERFORMANCE AMONG NIGERIA STATE OWNED UNIVERSITIES IN EKITI STATE UNIVERSITY, ADO-EKITI
Abstract
The study examined the effect of human resources management practices on client behavioural intention to subscribe to internet free banking in Nigerian Deposit Money Bank. The specific objectives are to: determine the effect of recruitment on client behavioural intention; evaluate the effect of performance appraisal on client behavioural intention and examine the effect of employee participation on client behavioural intention.
A descriptive survey research design was adopted for the study. Staff of selected Deposit Money form the study population. The sample size was 167 which were selected through census sampling formula. Primary data used for the study were gathered through structured questionnaire. Data gathered were analyzed using regression model.
The result showed that recruitment positively affect client behavioural intention; Moreso, the result showed that performance appraisal positively affect client behavioural intention; furthermore, showed that employee participation affects client behavioural intention; Thus, it concluded that human resources management practices positively affects client behavioural intention from which the recommendation was
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