THE EFFECT OF COMPUTERIZED ACCOUNTING SYSTEMS ON THE FINANCIAL PERFORMANCE OF BANKING INDUSTRIES IN NIGERIA (CASE STUDY OF ACCESS BANK NIGERIA)
Abstract
The rapid evolution of Information and Communication Technologies (ICTs) has revolutionized global financial sectors, with computerized accounting systems (CAS) becoming pivotal in enhancing organizational performance. This study examines the effect of CAS on the performance of Access Bank Nigeria, focusing on operational efficiency, profitability, customer satisfaction, and implementation challenges. Against the backdrop of Nigeria’s competitive banking landscape, the research addresses gaps in empirical evidence on CAS’s role in driving performance metrics within the context of a leading Nigerian bank.
A descriptive survey design was adopted, utilizing structured questionnaires administered to 100 staff members across Access Bank’s accounting, finance, IT, and operations departments. Data were analyzed using descriptive statistics and regression models to test four null hypotheses. Findings revealed that CAS significantly enhances operational efficiency (β = 0.85, p < 0.001), profitability (β = 0.75, p < 0.001), and customer satisfaction (β = 0.90, p < 0.001), attributed to faster transaction processing, error reduction, and improved service delivery. However, challenges such as high implementation costs, technical skill gaps, and cybersecurity risks persist, underscoring systemic barriers to optimal CAS utilization.
The study concludes that while CAS adoption is critical to Access Bank’s performance, addressing technical and financial constraints is essential for maximizing benefits. Recommendations include targeted staff training, robust cybersecurity frameworks, and periodic system upgrades. This research contributes insights for banking institutions, policymakers, and academia, emphasizing the strategic integration of technology to bolster financial sector resilience in emerging economie
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