COMPETENCIES REQUIRED OF SECRETARIES IN SMALL SCALE BUSINESS ORGANIZATION FOR NATIONAL DEVELOPMENT
Abstract
ABSTRACT
The paper investigated competencies required of secretaries in small scale business organization for national development. The study was a survey research study and it was carried out in Delta State. The instrument for the study was questionnaire, which was used to collect data from respondents. The instrument was validated by experts in the department of Office Technology and Management. The reliability test was conducted using the Cronbach Alpha formula. The data collected for the study was analysed using mean and standard deviation. The scaling value was 3.5-4.00 very highly required, 2.80-3.49 highly required, 1.50-2.45 lowly required and 1.00 – 1.49 not required. Hypothesis was tested at 0.05 level of significant at two degree of freedom. It was concluded that small scale industries are the key to a national development as small secretaries without the right competencies will amount to organizational suicide. It was recommended among other things that managers of small and medium scale business should employ secretaries that passed the required competencies for the job.
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