EFFECT OF TOTAL QUALITY CONTROL ON EMPLOYEE PRODUCTIVITY IN A PRODUCTION COMPANY: A STUDY OF BUA FLOUR MILLS PLC, KANO

In today’s global competitive market place, customer demands are forever increasing, as they require improved quality of product and services. In most markets, there is an increasing demand for the supply of products and services that are competitively and qualitatively priced. Therefore, this study intends to examine the effect of total quality control on employee productivity in a manufacturing company with reference to BUA Flour Mills Plc, Kano as a case study. The study employs both primary and secondary method of data collection with 100 staff of BUA Flour Mills, Kano as sample size for the study. The study uses survey approach through cross sectional design. Five points likert scale questionnaire ranging from strongly disagree to strongly agree was used to analyze the data using SPSS version 23. The findings of the study reveals that lack of modern equipment, lack of diversification of key portfolio in other to spread the overhead cost, high cost of production, lack of trust amongst staff to improve team work. In all the study established the fact that if total quality control practices are employed effectively in the organization, it could improve upon organizational performance. The study recommends among others that, top management must develop a total quality control strategy that understand what customers want because customer-driven quality is a key strategic organizational issue which needs to be integral of overall organizational planning.