EMOTIONAL INTELLIGENCE AND ORGANIZATIONAL CONFLICT RESOLUTION OF SELECTED MANUFACTURING FIRMS IN KOGI STATE
Abstract
Conflict is an inherent part oforganizational life, particularly in manufacturing firms where employees
interact daily in a high-pressure environment. In Kogi State, Nigeria, manufacturing firms are often
characterized by intense competition, hierarchical structures, and labor-related challenges, ail ofwhich
contribute to workplace confiicts. This study focus to examine Emotional Intelligence and Organizational
Conflict Resolution of Selected Manufacturing Firms in Kogi State. The specific objectives are to; examine
the effect of effective communication on organizational conflict resolution ofselecied manufacturing
firm in Kogi State,ascertain the effect of self-emotionual control on organizational confiiet resolution
ofselected manufacturing firm in Kogi Srate and to evaluate how social skill inyluence organizational
conflict resotution of selected manufacturing firm in Kogi State. the study adopted Goleman's Emotional
Competence Framework (1998). Descriptive survey research design was adapted for this study. The
primary and secondary source ofdata was used. The population of the study was (410) with sample size
ofa whole. The study revealed that effective communication improve organizational conflict resolution
ofselectedI manufacturing firm in Kogi State, selfemotional control hasno ifiuence on organizational
conflict resolution and that social skills has potential influence organizational conflict resolution of
selected manufacturing firm in Kogi State. The researcher therefore recommended that organizations
should implement clear internal communication protocals that encourage openness, feedback loops,
and timely information sharing across all levels to reduce misunderstandings and prevent conflict,
Humon resource departments should organize periodic workshops and training programs aimed at
improving employees' emotional self-awareness,self-regulation, empathy, and resilience and Activities
such as role-playing, group tasks, and mentoring should be integrated into staff development programs
to enhance interpersonal skills necessary for conflict resolution
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