THE EFFECTS OF INFORMATION AND COMMUNICATION TECHNOLOGY ON REFERENCE SERVICES AT KASHIM IBRAHIM LIBRARY, AHMADU BELLO UNIVERSITY, ZARIA

ABSTRACT This study investigates the effects of Information and Communication Technology (ICT) on reference services at Kashim Ibrahim Library, Ahmadu Bello University, Zaria. The study focuses on identifying the ICT facilities available, assessing the skills required by library staff, evaluating the effectiveness of ICT in reference services, and exploring the challenges faced in their usage. A qualitative research approach using semi-structured interviews was adopted, with two reference librarians participating. Findings reveal that while ICT tools like OPAC, digital databases, and computers are available and have improved efficiency and access to information, several challenges persist, including unstable power supply, limited training, and resistance to change. The study concludes that although ICT has positively impacted reference services, full benefits require increased investment, staff capacity building, and better user orientation. Recommendations include consistent staff training, infrastructure improvement, and promoting digital literacy among users.