EVALUATING THE USAGE OF MICROSOFT 365 ARTIFICIAL INTELLIGENCE (AI) TOOLS BY OFFICE TECHNOLOGY AND MANAGEMENT (OTM) STUDENTS
Abstract
ABSTRACT
This study evaluated the usage of Microsoft 365 Artificial Intelligence (AI) tools by Office
Technology and Management (OTM) students at Akanu Ibiam Federal Polytechnic Unwana.
The objectives were to examine the frequency use of determine students’ proficiency and
curriculum integration, identify barriers to effective utilization, and assess the impact of these
tools on academic performance and employability skills. A structured questionnaire was
administered to 171 students, and data were analyzed using frequency counts, mean scores,
standard deviation, and decision rules. Findings revealed that OTM students frequently use
Microsoft 365 AI tools, particularly for assignments, examinations, and project-related tasks,
with a grand mean of 2.86 indicating a high extent of usage. Students also demonstrated high
proficiency in applying these tools to academic work (grand mean = 2.75), though areas
such as formal training and participation in workshops showed gaps. Major barriers
identified included poor internet access (mean = 3.18), unaffordable data and subscription
costs (mean = 3.08), limited knowledge of MS365 AI features (mean = 3.00), and inadequate
technical support within the institution. Despite these challenges, the study confirmed that
Microsoft 365 AI tools significantly enhance academic performance and employability
readiness, with respondents reporting improvements in assignment quality, task efficiency,
confidence in ICT competence, and preparedness for modern office work (grand mean =
3.16). The study concluded that Microsoft 365 AI tools have strong potential to improve
students’ digital literacy and career readiness but require institutional support through
improved infrastructure, subsidized access, and structured AI training. It recommended that
the Polytechnic should enhance the curriculum to integrate Microsoft 365 into coursework,
organize regular workshops, and enhance digital facilities to maximize the transformative
impact of Microsoft 365 AI tools on OTM students.
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