IMPACT OF E-BUSINESS ON THE PERFORMANCE OF BANKS IN NIGERIA: A STUDY OF UNITED BANK FOR AFRICA (UBA)
Abstract
This study was carried out to examine the impact of e-business on the performance of banks in Nigeria with a particular reference to United Bank for Africa (UBA). To achieve this objective, three research questions and two research hypotheses were formulated to guide the study. The data collected were analyzed using simple percentages and tables to analyze research questions and Chi-square statistical tool was used for testing of research hypotheses. A structured questionnaire was used as the major instrument for data collection from the staff of United Bank for Africa (UBA). After the careful analysis of the data, the following findings were revealed that; e-business have a significant role on the overall performance of UBA and there is a significant difference between the impact e-business has on the performance of UBA. The study concluded with some recommendations that the banks management should from time to time train customers with regard to electronic banking, its benefits, and risk exposure, physical and electronic security to avoid financial loss in the hands of hackers.
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