COLLEGE ENQUIRY CHATBOT (A CASE STUDY OF FEDERAL COLLEGE OF AGRICULTURAL PRODUCE AND TECHNOLOGY KANO)
Abstract
The college enquiry chatbot is an AI-powered virtual assistant available on Telegram, designed to provide 24/7 support for common college-related queries such as admissions, courses, scholarships, and campus facilities. It aims to improve information accessibility, reduce staff workload, and enhance user satisfaction with quick, accurate, and personalized responses based on user data. The chatbot is developed using an agile methodology, with Rasa and TensorFlow for natural language processing and FastAPI to handle Telegram requests in real-time. By automating routine inquiries, the chatbot offers a scalable solution that enhances the student experience, strengthens the college's digital presence, and increases operational efficiency.
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