PATIENTS SATISFACTION WITH HEALTH SERVICES IN THE OUTPATIENT DEPARTMENT OF DELTA STATE UNIVERSITY TEACHING HOSPITAL, OGHARA
Abstract
Patient satisfaction is a measure of the extent to which patients are contented with the healthcare
they receive from their healthcare provider. This study was done Delta State University Teaching
Hospital, Oghara.. The population of this study involved patients who utilised healthcare services
in the outpatient department in Delta State University Teaching Hospital, Oghara. A cross-
sectional study design was used for this study and multistage sampling technique was used to
select the patients. A total of 422 patients was involved in this study. The duration of this study
was from March to August, 2024. Data was collected via questionnaire and analysed using SPSS
V25.0. Result from this study showed that majority of the patient was satisfied with their
frequency of visit to the hospital and the waiting area was comfortable and clean. A majority of
the patients was satisfied with communication skills of the doctors and are satisfied with
appointment schedule. Some of the reasons given by patients when ask if they would return to
this facility for future medical need, included fast services and respectful staffs. Some declined to
a return due to high cost of healthcare, longer waiting time. Overall, the quality of health care
was rated positively, but issues such as high cost, longer waiting times were significant sources
of dissatisfaction.
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