THE IMPACT OF CONFLICT MANAGEMENT ON WORKERS PERFORMANCE IN SELECTED SMALL BUSINESSES IN LAGOS STATE

This project with the topic, “The Impact of Conflict Management on Managerial Performance” was chosen as a result of crises and chaos in our modern day business despite all the efforts and struggle of the scholars. It has been done in a systematically manner to reveal how the setback and inefficiency being caused by conflict against managerial performance. The introductory part which is the first chapter has given us a brief introduction of the topic as well as the purpose of the study, its significance, historical background of Femstar Industries Ltd, being the case study, the research questions and hypothesis. Efforts was made in the chapter two of the study to review some journals textbooks, as well write-up all the topic covering areas such as, the nature of conflict, types of conflict, management of conflict, as well as control mechanism to checkmate the efficiency of workers, conflict style, functions of management etc. The research methodology also represent the chapter three, the various means employed in getting the data used for the study and how it was structured through research instruments and their description, its procedure, sampling plan, and statistical tool that were being used. Analysis and data interpretation analysis occupied the fourth chapter, the data collected through the instrument for both Part A and Part B, respectively was equally analyzed after which the interpretation of the analyzed data were equally presented along with the tested hypotheses. In the last chapter, the summary of the study, accommodation and conclusion based on the findings were examined in order for future or further study on the topic to be carried out