SATISFACTION OF HEALTHCARE WORKERS WITH THE DIGITAL HEALTH RECORD SYSTEM IN UNIVERSITY OF MAIDUGURI TEACHING HOSPITAL (UMTH) MAIDUGURI, BORNO STATE

The increasing role of digital health record (DHR) systems in healthcare institutions worldwide has transformed how patient information is managed, enhancing accessibility, accuracy, and efficiency. In Nigeria, however, DHR adoption remains limited, with many hospitals continuing to rely on paper-based records. Recognizing the potential of digital systems to improve healthcare delivery, the University of Maiduguri Teaching Hospital (UMTH) recently implemented a DHR system. Given that the success of this technology largely depends on user satisfaction and integration into daily workflows, this study aimed to assess the satisfaction levels of healthcare workers with the DHR system at UMTH. This was a cross-sectional study with 423 healthcare workers, using a selfadministered questionnaire, achieving a 100 per cent response rate. Key findings reveal that 67.8 per cent of healthcare workers reported good knowledge of the DHR system, and 59.6 per cent expressed satisfaction with its role in improving information access and reducing delays. However, several challenges were identified, including unstable power supply 9.4 per cent, inadequate infrastructure for DHR integration 9.3 per cent, limited IT facilities and equipment 9.3 per cent, configuration issues 9.1 per cent, and unreliable internet connectivity 9.1 per cent. The analysis revealed significant associations between DHR knowledge and satisfaction with factors such as job title, years of experience, and age. This study highlights the need for improved infrastructure, such as stable power and internet connectivity, and recommends ongoing training and technical support to enhance DHR use. The findings provide valuable insights for optimizing the DHR system at UMTH, contributing to more effective healthcare delivery