THE IMPACT OF TOTAL QUALITY MANAGEMENT (TQM) ON BUSINESS PERFORMANCE (A STUDY OF SOME SELECTED COMMERICAL BANKS IN ASABA, DELTA STATE)
Abstract
The impact of Total quality management (TQM) on business performance has been recognized in recent time in the area of increase organizational profitability, improve organizational innovationess and reduce cost. This study was conducted both in primary and secondary to find out the impact of Total quality management on business performance in organisation (A case study of some selected commercial banks, Asaba, Delta State) the finding of this study includes how Total quality management increase profitability improve organisation innovationess, reduce cost and value to shareholders. Based on the following some recommendations were made.
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