EXAMINE INFLUENCE OF USER SATISFACTION AND USER EDUCATION PROGRAMMME ON THE LIBRARY RESOURCES UTILIZATION BY FRESH UNDERGRADUATES OF COLLEGE OF SCIENCE AND TECHNOLOGY, TAI SOLARIN UNIVERSITY OF EDUCATION.
Abstract
ABSTRACTThis study examined the influence of user satisfaction and user education programmme on the library resources utilization by fresh undergraduates in College of Science and Technology, Tai Solarin University of Education. To achieve this objective, six research questions were formulated and addressed and two hypothesis was formulated. The study adopted a descriptive survey research design, and data were collected using a validated questionnaire. A Stratified random sampling techniques were used to select the number of respondents from the departments within the College of Science and Technology, capturing one hundred and thirty-two (132) questionnaire were administered and one hundred and twenty-six(126) were retrieved, resulting in a 95.4% response rate. Data were analyzed using frequency counts, percentages, means, and standard deviations. The study found that the most available printed resources were newspapers (75.4%), books (71.4%), and reference books (67.5%), while the most available non-printed resources included e-newspapers (87.3%), e-books (83.3%), and e-journals (79.4%). Non-printed resources, particularly e-newspapers, e-books, and e-journals, were also the most frequently used, whereas printed materials such as books, newspapers, and reference books were used less often. Patents, atlases, and image collections were the least utilised. Among user education programmes, information literacy instruction, online instruction, and library orientation were the most accessible, while one-on-one sessions and course-related instruction were least available. Key components of user education included information literacy, e-resource usage, and identification of library sections. Major challenges hindering programme effectiveness were inadequate funding, limited resources, staff shortages, low awareness, and outdated teaching methods.The study recommends that there should be an increase funding specifically for the acquisition of printed and non-printed resources, such as reference books, patents, atlases, e-journals, and e-books, to better meet the resource needs of fresh undergraduates at the College of Science and Technology, Tai Solarin University of Education.Keywords: User Satisfaction, User Education Programmme, Library Resources Utilization, Fresh Undergraduates, College of Science and Technology, Tai Solarin University of Education.Word Count: 294
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