EFFECT OF TRAINING ON PERFORMANCE IN THE BANKING INDUSTRY OF NIGERIA: A STUDY OF FIRST BANK OF NIGERIA PLC. MAKURDI BRANCH
Abstract
ABSTRACT
This study investigated the impact of training and development on organizational
performance: A study of First Bank of Nigeria Plc. Makurdi branch. The variables
used in this include; training method, training design and training delivery style
(independent variables) and performance (dependent variable). Questionnaires
were used as the major source of data collection in this study. Data collected was
presented and interpreted using tables and percentages. Consequently, three
hypotheses were formulated in respect to three independent variables. The test of
the research hypotheses was done using regression. The study revealed that training
method has significant impact on performance of bank. More so, training design and
training delivery style have significant impact on performance of First Bank of
Nigeria Plc., Makurdi branch. The study recommended amongst others that The
Human Resource department of the bank should ensure that adequate training
design, rich in content is used for employee training. The content should be able to
include all the identified skill gaps, while making sure that a trainer who is
knowledgeable and experienced in that area is contracted for the training delivery.
Keywords: Training, Training Method, Training Delivery Style and Training Design
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