PERCEIVED INTERPERSONAL RELATIONSHIP TO PROMOTE QUALITY CARE AMONG NURSES AND PATIENTS IN MADONNA UNIVERSITY TEACHING HOSPITAL, ELELE, RIVERS STATE
Abstract
The focus of this study is to assess the perceived interpersonal relationship to promote quality care
among nurses and patients in Madonna University Teaching Hospital, Elele, Rivers State. Three
specific objectives and research questions were formulated to guide the study. The target
population comprised of clinical nurses in the hospital. The researcher made use of a quantitative
descriptive survey design using a self-designed questionnaire for data collection. The data was
descriptively summarized with the use of frequency, percentages and tables. From the findings, the
types of interpersonal relationship were shown to include therapeutic nurse-patient relationship
(76.8%), non-therapeutic relationship (87.2%), over-involved nurse-patient (76.4%), and none
(28.3%). The factors were shown to include understanding patients’ ideas expressed about their
feelings and coping (82.9%), recognizing that patients desire happiness and not suffering in the
caring process (52.4%), listening attentively to identify thinking, feeling and behavior disturbance
(80.9%), praising and encouraging patients attempts to take a better care of your health (71.0%),
keeping patients personal information confidential (92%), maintaining good eye contact with your
patients (82.3%), leaning forward toward patients and comfortably talking to them (48.8%), and
attending to patients of the opposite sex (77.8%). Lastly, the effects were shown to include increase
patient recovery rate (87.2%), enhance patients’ sense of safety and protection (80.2%), improve
the levels of patient satisfaction (70%), and ensure greater adherences to treatment (69.1%). Based
on the findings, the study recommended that there is a need to create more opportunities
for communication between nurses and patients because better positive relationship between
patients and nurses could go a long way in improving their health outcome and quality of nursing
care
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