THE EFFICACY OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) ON ORGANISATIONAL PERFORMANCE (CASE STUDY OF FIRST BANK NIGERIA PLC, ILORIN BRANCH, KWARA STATE)
Abstract
ABSTRACT
This study examined the efficacy of Information Technology and Communication (ICT) on organizational performance at First Bank Nigeria Plc, Ilorin branch. The research was motivated by the need to understand how substantial ICT investments translate into measurable performance improvements in regional banking operations. A descriptive survey design was employed, collecting data from 72 employees (100% response rate) across various functional areas using structured questionnaires and semi-structured interviews. The theoretical framework drew from the Technology-Organization-Environment (TOE) model, Resource-Based View theory, and IS Success Model. Data analysis utilized SPSS, employing descriptive statistics, correlation analysis, and regression modelling. Findings revealed extensive ICT adoption (62.5% high availability) with significant positive correlations between ICT utilization and operational efficiency (r=0.743, p
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