THE IMPACT OF MOBILE COMMUNICATION SERVICES ON THE JOB PRODUCTIVITY OF WORKERS (A CASE STUDY IN YOBE STATE POLICE COMMAND)
Abstract
This study explores the Impact of Mobile Communication Services On The Job
Productivity Of Workers. The study specifically determine the impact of mobile
communication services network accessibility on the job productivity of workers in
Yobe State Police Command Damaturu; access the impact of Collaboration of mobile
Communication Service on the job productivity of worker; determine the effect of
security weakness of mobile communication on the productivity of worker in Yobe
State Police Command Damaturu and determine the impact of mobile
communication distraction on the job productivity of Workers in Yobe state Police
Command Damaturu. The study used primary source of data through the
administration of questionnaire to the target respondents; the study revealed that
Mobile networks enhance flexibility by allowing employees to work from home;
Devices like smartphones and tablets are used to access and digitalize information;
collaboration service contribute mobile Communication on the job productivity of
worker in Yobe State Police Command Damaturu; security weakness affect mobile
Communication Services on the job productivity of workers in Yobe State Police
Command Damaturu and distraction affect Mobile Communication on job
productivity of workers in Yobe State Police Command Damaturu. The study
recommended that the government and relevant telecommunication agencies should
improve network coverage; the Yobe State Police Command should adopt stronger
security measures, regular seminars and workshops should be organized to educate
officers on proper and productive use of mobile devices during official hours.; clear
organizational policies should be established to minimize distractions from personal
mobile phone use during working hours.
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