ASSESSMENT OF THE EFFICIENCY OF ORGANIZATIONAL COMMUNICATION STRATEGIES OF POWER HOLDING COMPANY OF NIGERIA, WARRI ZONAL OFFICE

ABSTRACT This study investigates the relationship between organizational communication and workplace efficiency at the Power Holding Company Limited (PHCN), Warri Zonal Office. The primary objective was to identify the role of communication in enhancing workplace efficiency and to pinpoint the causes of communication breakdowns within the organization. Utilizing a survey research method, 373 questionnaires were administered to staff, all of which were successfully returned for analysis. The findings reveal that various communication channels exist between employers and employees, with workers expressing a preference for receiving information about organizational matters through these channels. Additionally, the study identifies several factors contributing to communication breakdowns at PHCN, suggesting that addressing these issues is crucial for improving workplace efficiency. Recommendations include the need for PHCN to regularly communicate its policies, goals, and objectives through its Public Relations unit to enhance employee performance. The study emphasizes the importance of eliminating communication barriers and fostering a participative and transparent communication environment to boost employee commitment. Furthermore, it advocates for regular communication between managers and employees to facilitate feedback and clarify job assignments, ultimately leading to improved organizational productivity. Overall, the research underscores the significance of effective organizational communication in achieving workplace efficiency in PHCN.